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Frequently Asked Questions

HOw can we help you?

Appointments

You can book your appointment on our website through the Book Now button, selecting the service category (hair, nails or make-up) and specific service you need. Proceed to choose the appointment date and time and confirm & complete your request.

You can book your beauty service at least 2 hours in advance.

For all hair services requiring clean washed hair like a blowout or protective styling, make sure to wash your hair beforehand – at least 10mins before the AveyPRO arrives. If you are currently wearing any protective hairstyles, remove any plaits/braids prior unless you have selected braid/plait removal with your chosen service.

Please be sure to soak-off any hard nail systems (gels or acrylics) before an AveyPRO’s arrival unless you have selected soak off/removal with your chosen service.

For make-up services, we suggest cleansing your face beforehand. All make-up services include skincare – moisturizing and priming. 

Each appointment varies, and that depends on the service selected. The minimum length for most services is 1hour allowing for a consultation at the start of each session.

The AveyPRO will be able to wait for up to 30mins for you, however, the scheduled service end time remains the same. To extend your end time, please email us at bookings@avey.co.za

You can book up to 30days in advance. It’s always best to book in advance to avoid losing desired time slots during our peak days and times. Our standard time for bookings is 2hours in advance. If an urgent service is required, please contact us on bookings@avey.co.za

Please call us on +27 87 822 2197 or email us on bookings@avey.co.za to request a service change.

Payments

Through the PayFast payment gateway we use for payments, you can use your credit or debit card as well Instant EFT, Masterpass or Zapper. 

You can choose to have your account credited with the amount for your next booking or it can be refunded to your credit card.

We also charge a CallOut Fee of R50 for each booking that goes towards the AveyPROs travel cost.

AveyPROs

The AveyPROs do bring their own tools and some products. Please check and confirm when making a booking which products you may be required to supply yourself. You are also welcome to request that the AveyPRO use your own products.

You certainly can. You can choose a preferred AveyPRO or allow the system to randomly select one for you. All our AveyPROs have been well vetted and selected.

We take all the AveyPROs through a rigorous screening and vetting process where background and criminal checks are done. 

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